PRIVACY NOTICE

 

Cocoon Hair "we", "us", "our" are committed to protecting your privacy. This privacy notice explains how we look after the personal information you give us or that we learn by having you as a customer, and the choices you give us about marketing you want us to send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.

   

    TOPICS:
 

• WHAT INFORMATION WE COLLECT ABOUT YOU

• HOW INFORMATION WILL BE USED 

• MARKETING

• EMPLOYMENT

• HOW LONG YOUR INFORMATION WILL BE KEPT FOR 

• WHERE YOUR INFORMATION IS KEPT

• ACCESS TO YOUR INFORMATION,  CORRECTION AND DELETION

• COOKIES 

• CHANGES TO OUR PRIVACY NOTICE

• HOW TO CONTACT US

 

• WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service/treatment, visit the salon for a service/treatment, buy a product or apply for a job, whether a contact is in person, online, on paper, by email or over the phone.

The information may include your name, address, email address, phone number, relevant history, which may suggest that a service or treatment should not go ahead or certain products should not be used (eg. allergies, pregnancy, skin conditions), payment transaction information, IP address, CV, your photo with a hairstyle done at our salon and recorded images via our security cameras CCTV operating 24/7.

Recorded images are recorded for the purpose of crime prevention, public and staff safety, as well as staff performance.

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For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian; and most often book the child under a parent, carer or guardian name.
 

• HOW INFORMATION ABOUT YOU WILL BE USED 

We will use your personal information to deliver the services/treatments and to communicate with you about your appointments.

We are allowed to use your personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

-To provide a service/treatment you have requested and to communicate with you about your appointments.

 -When it is in our legitimate interest, (i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests).

-When you consent to it, (i.e. we will always ask for your consent to hold and use health and medical information).

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We will, therefore, share your information with the provider of our salon software system Treatwell, with our mailing house Gmail and suppliers of our website Wix.com.

We have rigorous data protection and security policies in place with all our suppliers.

We will not share your information with any other third party without your consent except to help prevent fraud or if required to do so by law.  
 

• MARKETING

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information. If you have consented to receive marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us at cocoonrd@gmail.com 
 

• EMPLOYMENT

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

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• HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you no more than three times a year for a maximum of 1 year from your last visit to our salon.

After a year we will delete all your personal information, except for your name and relevant client history, (eg. allergy test records, which we keep for 4 years), and financial transactions, which we are obliged to keep for 6 years.

Information about unsuccessful job applicants will be deleted after four months.

See our data retention policy for further information, including employee data.

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• WHERE YOUR INFORMATION IS KEPT

Your information is stored on secure servers.  Any payment transactions are encrypted using SSL technology.  Sending information via the internet is not completely secure.  Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

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• ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you. This will normally be free unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

If you would like a copy of some or all of your personal information, please contact us at cocoonrd@gmail.com
 

• COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites will tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

See our website's cookies policy provided by Wix.com here https://www.wix.com/about/cookie-policy

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• CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this page.

This privacy notice was last updated October 2021.

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• HOW TO CONTACT US

Please do not hesitate to contact us if you have any questions about our privacy notice or information we hold about you or if you are unhappy with how we have used your personal information: 

-by email: cocoonrd@gmail.com

-or write to us at 126 CANBURY PARK ROAD, KINGSTON UPON THAMES, KT2 6LE

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You also have the right to complain to the Information Commissioner’s Office.

Find out on their website how to report a concern www.ico.org.uk/concerns/handling

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The information on this page was last updated  October 2021.